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| | Focus |
 | | Customer loyalty and retention have and are becoming larger and larger business issues with the high cost of attracting new customers and the increased ability of most industries to track customers and attach values. | | | The customer focus practice is effective here also, as long as all partners recognize the principal benefit long-term in their continued relationship is the customer. | | | Customers being the ones that pay you and consumers being the ones that actually use the products and services. |
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http://thankingcustomers.com/focus3.htm
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| | MANAGING CUSTOMER FOCUS |
| | Firstly, the identification of customer profitability is a clear-cut example of making customers visible through the language of accounting. | | | In the case firm, the researcher is developing a scorecard of non-financial measures with a built-in customer focus. | | | In this paper, the concept of customer focus itself is assessed. |
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http://www.bham.ac.uk/EAA/eaa97/abstracts/TUOMELA.HTM
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| | Organizing for Customer Focus |
| | Yet any analysis of bank customers will show that the more different bank products that the average customer has, the higher will be that customer’s loyalty to and profits for the bank. | | | Long term customers have higher retention rates, higher spending rates, higher referral rates, and are less expensive to serve than new customers. | | | This is the story of how a major retailer, Sears Canada, Inc., changed their organizational focus from a channel to a customer focus. |
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http://www.dbmarketing.com/articles/Art124.htm
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| | Customer Centered Focus |
| | A formal customer service survey conducted by a professional survey company should be employed to: determine customers actual expectation, establish whether or not these expectations are being met, and to compare the results as a tool for determining the gap in the organizations present level of service. | | | Policy review further enhances customer focus by: redesigning service policy to benefit both the organization and customer, eliminating or revising those service policies that have taken on a rigidity that was never intended, and rewriting service policy to insure they are specific and easily understood. | | | Documenting a Customer Bill Of Rights: This document announces clearly those service attributes all customers are entitled to expect from the organization and its employees during all service contacts and under all service situations. |
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http://skipliebman.com/service-consulting-p1.htm
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| | ACG - Events |
| | Customer Focus is much more strategic and deals with creating value for your customer. | | | Customer Focus (not the same as customer service) Means Increased Profits | | | Customer Service is what takes place between you and your customer. |
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http://www.acg.org/denver/calendar/detail.asp?F_EVENT_CATEGORY_ID=&EVENT_ID=982&MONTH_CHOICE=5&DAY_CHOICE=3&YEAR_CHOICE=2005
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| | Customer/Partner (internal and external) Focus Articles - The CLEMMER Group Management Consulting |
| | Technomanagers are leaders who focus first on technology and management systems, before focusing on their customers and internal/external partners. | | | A company's external customer service is only as strong as the company's internal leadership, and the culture of commitment that this leadership creates. | | | We have found that customer and partner focus can be boiled down to these three broad steps: Identify current customers and partners, prioritize expectations, and gap analysis. |
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http://www.clemmer.net/excerpts/cfocus.shtml
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| | ASI-QS : Customer Focus using QFD (Quality Function Deployment) |
| | Customer focus is used to carry the “Voice of the Customer” throughout your organisation. | | | Achieving customer focus in product, process or service planning helps to minimise design changes, dramatically increases customer satisfaction and reduces development cycle time. | | | It is widely recognised that customer focus is one of the keys to business success. |
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http://www.asiqs.co.uk/qfd.html
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| | Customer Retention Improving Customer Focus |
| | is vital to any organization because a slight reduction (5%) in the customer defection rate has a disproportionately positive effect on profitability (depending on the cost of acquisition, ranging between 25 and 80%!). | | | Ongoing surveys to measure customer satisfaction and loyalty, and capture the voice of the customer are also essential. | | | Improving Customer Retention Is Vital To Profitability and Growth |
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http://www.customerfocusconsult.com/customer-retention.htm
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| | Customer Focus |
| | The cost of attracting a new customer is five times the cost of keeping existing customers. | | | Recent studies indicate that a 1% increase in the customer retention base will increase profits by 4%. | | | Once each week, ask each employee to call a customer who recently purchased a product or service and ask, "How did we do?" Develop a system for recording these responses to be used by each employee. |
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http://www.capojac.com/customer.htm
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| | Customer service consultant - Eric Fraterman Consulting |
| | As a customer service consultant, I help clients get a better view of the needs of the customers they serve, and help align their organization to respond to these needs. | | | As an objective organizational catalyst, I ensure that the voice of the customer is properly captured and heard throughout the organization, so that business operations, people and supporting processes work together to deliver value. | | | The results are improved service, strengthened customer loyalty and retention, and increased employee commitment – altogether a sharper competitive edge. |
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http://www.customerfocusconsult.com
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| | Customer Focus, Not Product Focus |
| | Building their business around customer segments allows telcos to be innovative and maximize the value of each customer. | | | Many key products have small profit margins and can't sustain their own P and L. A customer focus affords the opportunity to achieve many results: increase the lifetime value of customers; maintain satisfactory levels of profitability; improve understanding of customers, and improve the marketing mix. | | | Philippe Suchet is the CEO of Kefta, Inc. Kefta, a leader in managing customer interactions, provides technology and strategy to Fortune 1000 companies to help them maximize the ROI of their online channel. |
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http://www.clickz.com/experts/crm/actionable_analysis/article.php/3333351
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| | Inovar Group - Customer FOCUS Software |
| | Welcome to Customer FOCUS - powerful and affordable marketing driven business software developed to help small and medium sized companies manage and develop their business. |
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http://www.inovargroup.com
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| | Customer Focus Initiatives |
| | A business that clearly understands who their customers are and what they value makes better business decisions than a business that is solely concerned with short-term budget objectives. | | | Managing the customer’s perception of service quality is the single most important issue in determining long-term profitability for an organization. | | | Recognize that the customer is the core of the business. |
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http://www.transformationadvisors.com/CustFocusInit.htm
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| | The Center for Customer Focus Workshops |
| | Employees develop the tools to increase customer focus in their organization and identify specific customer-focused actions to be implemented. | | | Employees learn to balance the reality of higher expectations from customers and the challenge of each employee bringing the same value to the company as last year. | | | They’ll work with a much higher "top-of-mind awareness" of customer focus, enabling them to recognize opportunities to add value for the customer in their day-to-day activities. |
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http://www.customerfocus.org/workshops2.html
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| | CUSTOMER FOCUS |
| | I'm going to change focus, therefore, to discuss some of the means available to managers to help their employees (and themselves) sharpen their customer focus. | | | To ensure that your customers are satisfied over the long term, you must consider their long-term needs. | | | If your customers feel negative about your business, they won't generate many referrals, which are probably your best source of new customers. |
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http://ewweb.com/mag/electric_customer_focus
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| | Chris Widener's MadeForSuccess.com |
| | Enter the 2000 shift of focus from simply giving good customer service to understanding the more powerful and profitable position of customer focus. | | | Don't forget that an organization's first customer is its own people, your internal customers. | | | Which of course means that your message of service excellence will never get to your external customers. |
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http://www.madeforsuccess.com/ArticleDetail.asp?topic_id=4&art_id=236
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| | How To Conduct A Customer Focus Group |
| | A focus group is an ideal stage for your customers to voice their notions on how your business should operate. | | | Invite a balanced mix of customers, such as owners and renters, small and large, about 16 in all. | | | Although you'll be able to solve most of your customers' concerns, some you won't. |
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http://www.aednet.org/ced/nov96/morgan.htm
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| | Sharpen Your Customer Focus - ON THE MIND - Magazine - Darwin Online for Informed Executives |
| | However, the reality at the actual customer level for consumers is not always the same as the reality of executives inside the companies that are in business to serve those customers. | | | When some talk of being customer focused, they really mean that they want to sell more products or services to more customers. | | | In addition, executives and managers see customer service as the number one department that will provide their companies with a strategic competitive advantage. |
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http://www.darwinmag.com/read/100103/good.html
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| | Purchasing Services - Customer Focus Groups FAQ |
| | A primary benefit of the Customer Focus Group is that it directly involves our customers. | | | Another reason people attend Customer Focus Groups is to learn about the purchasing related topic being discussed. | | | These are individuals who have access to the BEN Buys Purchasing System who have a need to purchase the products or services discussed in an upcoming Customer Focus Group session. |
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http://www.purchasing.upenn.edu/about/focus_groups_faq.php
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| | Web Interactivity and Customer Focus |
| | Perhaps a Web board's most valuable use is for customer support. | | | If we truly meet customer needs, then, and only then, are we likely to meet business needs. | | | Meeting customer needs is what successful business is all about! |
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http://www.wilsonweb.com/articles/interactive.htm
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| | Customer Focus Audit |
| | The Customer Focus Audit reports on the customer awareness of the business, how an employee focuses his or her attention on a customer, their friendliness, dress and overall appearance. | | | Employee performance, knowledge and customer service ratings will identify training opportunities and requirements for a particular employee. | | | Their response to product knowledge questions, how they offer help and invoke conversation with a customer is reviewed. |
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http://www.ken-rich.com/CustFocus.htm
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| | Marketing High Tech Products: Lessons in Customer Focus from the Marketplace by Deborah E. Rosen, Jonathan E. ... |
| | The requirement of greater customer education is not meant to imply an uneducated consumer. | | | Consequently, one would expect a customer focus to be integrated into new product development and marketing in technologically driven firms. | | | These marketing missteps provide a very clear message regarding the importance of not only a customer focus but also the role which the diffusion of innovation plays in developing an effective customer focus. |
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http://www.vancouver.wsu.edu/amsrev/theory/rosen06-98.html
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| | Customer Focus |
| | PSC periodically invites customers to attend a seminar in which the sole purpose is for customers to tell us what we’re doing wrong, what we’re doing right, and how we can improve. | | | Our customer service model requires that management listens to the customer, acts on concerns and suggestions, and follows up in person or in writing. | | | All security service companies have some level of focus on customers. |
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http://www.pscsite.com/psc_web_site_005.htm
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| | Customer Focus Training |
| | Developing customer loyalty is all about customer focus. | | | It can be easy to forget that early customer focus, and move away from having a customer centered business. | | | When you think about it, the beginning of all business is customer focus. |
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http://callcenter.articleinsider.com/6659_customer_focus.html
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| | Customer Focus - FROM THE EDITOR - CIO Magazine Jun 1,2002 |
| | It realized that being smaller didn't necessarily mean being closer to the customer, especially with the kinds of databases and analysis tools being used by its larger competitors, which typically offered a broader range of products and services. | | | One major assumption changed: "In community banking, the thinking has always been that all customers are created equal, and that's absolutely not true," says COO Michael Frey, in "The Little Banks that Could". | | | You do that so you can sell more products to existing customers and attract new ones; you do it to increase the efficiency of your operations so you can keep more of the money you get from customers, or so you can do more with less. |
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http://www.cio.com/archive/060102/edit.html
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| | New MYOB role signals strong customer focus |
| | Following the launch of its nationwide brand campaign, MYOB's establishment of a new customer loyalty role will mean small business customers not only see more of the company's products and services but also an increased focus on their individual needs. | | | Rebecca Appleby recognises that matching services to customer needs in the small business market is a challenge, particularly given the level of fragmentation across the sector. | | | Ms Appleby says that she is currently involved in extensive planning, customer analysis, and working with MYOB's Contact Centre Manager to evaluate systems and processes. |
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http://www.myob.co.nz/About+MYOB/Media/199.aspx
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| | Customers in Focus - Customer Surveys, Telephone Surveys, Customer Loyalty |
| | Customers in Focus is a consultancy which specialises in measuring customer satisfaction and customer loyalty. | | | The interview process is known as the Customer Focus Programme and this is the response of our customers. | | | Our principal methodology is through face to face interviews with our clients customers but we also can undertake telephone and internet surveys. |
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http://www.custinfoc.co.uk
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| | Customer Focus Group |
| | Total cost of focus group facilitation will be determined by amount of information required in advance, and number of on-site sessions. | | | Learn from both a customers and non-customers perspective on the perception of your business. | | | Formal proposal will be sent to client outlining the outcomes and total cost associated with the facilitation and documentation of program. |
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http://www.heartlandstrategies.com/new_page_10.htm
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| | Open Directory - Business: Marketing and Advertising: Market Research |
| | Focus Group moderating and quantitative market research in business to business and consumer segments. | | | R and M Consultants - Market research and customer satisfaction surveys covering global custody, banking and investment management. | | | ICR - International Communications Research - Designers of customized marketing research studies for both consumer goods and business-to-business services companies including packaged goods marketers, telecommunications firms, pharmaceutical manufacturers, entertainment industry companies, financial and investment institutions, utilities, and consultants. |
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http://www.dmoz.org/Business/Marketing_and_Advertising/Market_Research
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| | Cleared for Takeoff - CASE FILES CUSTOMER FOCUS - CIO Magazine Apr 1,2002 |
| | For many of the customer account teams, a single employee serves as the primary point of contact for each customer—regardless of the product that customer wants to buy or service—and coordinates all sales and service calls. | | | More than ever, the company is depending on the CRM system to help make it easier for customers to do business with Honeywell—and easier for Honeywell to get the most out of its sales and service teams. | | | For example, the customer support group had been using its own database to track customer inquiries. |
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http://www.cio.com/archive/040102/takeoff.html
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| | Overview of Our brand loyalty and customer satisfaction surveys and marketing strategies and creative services |
| | We provide what you need right now, and are there for you when you are ready to upgrade your customer focus. | | | We deliver superior value through outstanding customer service, practical, high quality, cost effective solutions, and tangible results. | | | ur services include customized satisfaction and loyalty surveys, brand tracking surveys, strategies for product development, marketing and branding, creative services and customer focus consulting. |
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http://www.millcitymarketing.com/mcpub01/overview.htm
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| | Customer Focus |
| | However, as organisations grow and mature, it is easy for functional and internal concerns to become dominant, to the extent that the customers’ needs can become subservient to the internal needs and pressures of the organisation. | | | he main short-term benefit of such a programme is to foster an organisation in which each individual is aware of the contribution that he or she can make to fulfilling customer needs. | | | setting the standards of customer focus for the organisation, exhibiting role-model behaviour, and recognising outstanding performance in customer focus |
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http://galbraithconsultancy.co.uk/CstmrFcs.htm
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| | Customer focus and customer service workshops - Plusone |
| | 'Customer Focus' is a unique facilitated workshop program designed to reinforce the importance of a customer focused business through the development of enhanced customer service. | | | This is fundamental in the willing participation of all staff and management in the change of company work attitudes and shift in individual habits of both management and staff to a common, constructive and profitable ethos. | | | Customer focus and customer service workshops - Plusone |
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http://www.plusone.com.au/custfoc1.php
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| | CUSTOMER FOCUS |
| | Controlled customer communication methods are utilized to ensure that customers are given adequate means to be able to communicate all aspects of product requirements. | | | This section describes how management commitment is established to determine customer needs and expectations which are converted into requirements towards achieving customer satisfaction. | | | Obligations associated with the product are considered during the Order Review process. |
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http://www.omnigraph.com/subpages/Quality/QSM-5-2.htm
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| | Wallace Cameron - About Us - Our Customer Focus |
| | The Customer is at the heart of everything which Wallace Cameron does, from product design to service and delivery. | | | Listening to customers allows Wallace Cameron to constantly update products and maintain it's lead as the most innovative supplier of First Aid products in the UK and worldwide. | | | We are constantly looking for ways to improve our product offering for customers and this has lead to the creation of a whole range of First Aid Dispensers. |
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http://www.networkbuild.com/wallace_cameron/about/customer_focus
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| | Show Me the Money: An Analysis of North American Software Margins |
| | The data is also segmented by size of customer served, type of partner, and size of the partner's business by revenue. | | | Table: Gross Margin by Customer Focus, 2002 and 2004 (Mean %) | | | Finally, it includes the dollars of services revenue that partners report they generate from software sales. |
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http://www.mindbranch.com/listing/product/R104-16833.html
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| | [No title] |
| | He presents Customer Focus viewing your business from your customers' perspective. | | | He is a high-energy, results-driven speaker showing businesses how to "Add Value" to customers, build competitive advantage and boost the bottom-line. | | | Howard Hyden is the best on Customer Focus and usually rated as the top speaker at conferences by providing serious take home value. |
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http://www.nsaspeaker.org/speaker_detail/12070_print.shtml
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| | Customer Focus |
| | If you are to create real value for your business and your customers, you need to focus on working with them to provide what they need to be successful. | | | Only with this knowledge can you guarantee world-class products and services that will enable you look to the future, anticipating the needs of the business and your customers. | | | All the activities are workbased and are directed to achieving real and lasting improvements with your customers. |
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http://www.tagus.co.uk/Case_Studies-Customer_Focus_Programme.htm
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| | Chemicals: Customer Focus on Loss Control Series |
| | This paper is one in a series of Hartford Customer Focus on Loss Control papers, providing a variety of safety and loss control publications to help you manage your small business risks quickly and effectively. | | | The Hartford Financial Services Group, Inc., (NYSE: HIG) is one of the nation's largest insurance and financial services companies, a leading provider of investment products, life insurance and group and employee benefits; automobile and homeowners products; business insurance; and reinsurance. | | | Safety Management: Customer Focus on Loss Control Series |
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http://www.nfib.com/object/3050172.html
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| | Customer Focus |
| | It is this dedication to Customer Focus that has helped to earn us our renowned reputation and customer loyalty. | | | RCM staff at each facility meets routinely to ensure continuous customer focus throughout the entire manufacturing process. | | | RCM utilizes an integrated software program and bar-coding capabilities to monitor and process inventory, facilitate and expedite orders. |
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http://www.rcmindustries.com/cusfocus.html
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| | Inovar Group - Customer FOCUS Software |
| | All associates who are fully accredited and able to implement Customer FOCUS software to their chosen market place. | | | Channel partners are the preferred supply channel for Customer FOCUS software. | | | Resellers – Companies who promote and sell Customer FOCUS but do not manage their own implementation or support |
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http://www.inovargroup.com/AssociatesReseller.htm
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| | Customer Service Training and Call Center Training by Customer Focus, Inc. |
| | With Customer Focus' customer service training and call center training, in one day, your customer service representatives and employees acquire the ability to delight all customers in any situation. | | | The result — an immediate impact on sales and an increase in customer satisfaction. | | | Handle complaints, upset customers, conflicts, negotiations, and challenging situations |
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http://www.customerfocusinc.com
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| | Customer Focus |
| | Common to all of our product and service offerings is a focus on our customers’ uptime — the optimal availability of Scania trucks and buses— so that our customers can fulfil their transportation missions. | | | Our business grows out of what you and your colleagues say about your business requirements, through: | | | Our business relations won’t stop once you’ve taken delivery of a new Scania. |
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http://www.scania.com/promises
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| | We We Calculator - measure your copy for customer focus |
| | As proud as you may be of your company and your product or service, most customers only care about how well you can help them meet their wants and needs. | | | To help you answer that question, we've developed a unique and free analysis tool that counts certain words on your site that are key indicators of whether your focus is on the customer or not. | | | Run the Customer Focus Calculator on text or ad copy |
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http://www.futurenowinc.com/wewe.htm
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| | Sharpening Customer Focus |
| | Blue Martini, best known for its e-commerce and CRM (customer relationship management) applications, introduced a new version of its namesake software for manufacturers. | | | The offerings look to enable companies to make the most efficient and effective use of customer interactions—critical in this slowing economy. | | | It's designed to allow manufacturers to deploy applications for content and catalog management, marketing, commerce, channel management, and customer service. |
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http://www.eweek.com/article2/0,1759,51466,00.asp
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| | Freesites |
| | CDW offers unmatched support - with a customer focus that is second to none. | | | Dell designs, builds, and customizes a broad range of computer products and services for consumer and professional use. |
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http://www.freesites.net/?Terms=computer+hardware&Range=Any
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| | Implementing Customer Service Training and Call Center Training |
| | Delighting Customers is designed to be delivered easily and with powerful results. | | | Delighting Customers can be delivered in one day, two half-days, four two-hour sessions, or eight 50-minute sessions. | | | Plus our new The SAGE Coach will set a new standard for all coaches and coaching training programs. |
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http://www.customerfocusinc.com/customer_service_training_program_implementation.htm
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| | COBOL - enterprise application migration - web services technology - dotnet |
| | Micro Focus enables organizations to reduce costs and increase agility with minimal risk by reusing their legacy applications with contemporary architectures and Web services. | | | Maximize your investment in existing applications while significantly reducing your costs and increasing performance, allowing your business to take-off! | | | Reduce the risk and cost of application migration |
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http://www.microfocus.com
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| | Marketing Assistant, Customer Focus Software - Graduate Job |
| | Customer FOCUS Software is seeking a Marketing Assistant to join their team. | | | Marketing Assistant, Customer Focus Software - Graduate Job | | | Customer Focus Software is an established and successful software company based in Woodseats, Sheffield. |
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http://www.graduatelink.com/jobs/job.asp?vacID=9788
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| | Walman Optical : Core Values - Customer Focus |
| | It's also why we provide free training, learn about each customer's market, and customize product assortments. | | | We help our customers do well and look good. | | | Customer focus has been, and always will be, our most important value. |
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http://www.walman.com/About/focus.html
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